Booking Help

Booking Portal

• What is the Account Holder Portal?
• How do I access Account Holder Portal?
• Can I change my visit time or date after my original visit time or date via Booking Portal?

Online Booking Help

• My time slot is 15 minutes before you close – do I only get 15 minutes inside?
• How do I add a child ticket to my pre-existing booking?
• What happens if I miss the last time slot of the day?
• Am I guaranteed entry during my 15 minute time slot?
• What is my time slot?
• What if I'm running late for my time slot?

See all 10 articles

Amending a Booking

• Can I change the date/time of my booking?
• Can I change the attractions in my tickets?
• How do I change my visit from Madame Tussauds Blackpool to Madame Tussauds London?
• Can I cancel my booking?

Tickets & Confirmations

• I have made a booking but have not received my tickets
• Do you offer a e-ticket/print at home option?
• What identification is accepted when collecting tickets?
• Where do I go to collect my tickets?
• If I have purchased tickets for someone else, how do they collect their tickets?