Booking Help
Help with making and changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Why doesn’t my entry reservation slot have a barcode?
- You close at 4pm, but my time slot is 3:45pm – do I only get 15 minutes inside?
- How do I add a child ticket to my pre-existing booking?
- What happens if I miss the last time slot of the day?
- Am I guaranteed entry during my 15 minute time slot?
- What is my time slot?
Amending a Booking
Tickets & Confirmations
- I have booked my tickets online, but have not received my email confirmation. What should I do?
- Do you offer a e-ticket/print at home option?
- What identification is accepted when collecting tickets?
- Where do I go to collect my tickets?
- If I have purchased tickets for someone else, how do they collect their tickets?