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  1. Madame Tussauds™ London: One of London's Best Tourist Attractions
  2. Booking Help

Booking Help

Help with making and changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • How do I book tickets online?
  • What is the London Attraction Booking Portal?
  • What is my time slot?
  • What if I'm running late for my time slot?
  • Can I use PayPal to purchase my tickets?
  • What payment cards do you accept for an online booking?
See all 8 articles

Amending a Booking

  • Can I change the date/time of my booking?
  • How do I change my visit from Madame Tussauds Blackpool to Madame Tussauds London?
  • I would like to cancel my booking.

Tickets & Confirmations

  • I have booked my tickets online, but have not received my email confirmation. What should I do?
  • Do you offer a e-ticket/print at home option?
  • Can I change the name on my booking?
  • What identification is accepted when collecting tickets?
  • Where do I go to collect my tickets?
  • If I have purchased tickets for someone else, how do they collect their tickets?
See all 7 articles

Ticket Terms & Conditions. ©  Merlin Entertainment Group 2015, all rights reserved. © & TM Lucasfilm Ltd.

Please note that Madame Tussauds London reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.