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  1. Madame Tussauds™ London: One of London's Best Tourist Attractions
  2. Booking Help

Booking Help

Help with making and changing bookings

Booking Portal

  • How do I access Account Holder Portal?

Online Booking Help

  • Can I use the booking portal if I booked through a third party?
  • I have received an error message when making a booking - what should I do?

Amending a Booking

  • Can I change the date/time of my booking?
  • Can I change the attractions in my tickets?

Tickets & Confirmations

  • I have made a booking but have not received my tickets

Ticket Terms & Conditions. ©  Merlin Entertainment Group 2026, all rights reserved. © & TM Lucasfilm Ltd.

Please note that Madame Tussauds London reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.