Please don't worry, firstly check your spam folder in your inbox, as sometimes our e-mails can mistakenly end up here. Our tickets are sent from the following email address: noreply@accessoticketing.com
If you purchased tickets using Apple Pay, Google Pay, PayPal or similar methods then please check the email associated with that payment method, as this may be different to your primary email.
If you have not received or have misplaced your Order Confirmation you can use our Order Lookup function on our website to locate your booking details and tickets.
You can access Order Lookup by clicking here.
To begin, please click on Recover Account
Enter the email address and phone number you used when you made your booking with us. This will then send a verification code to your email address to verify your identity.
When you have received your email verification code, please return to the Order Lookup page and enter this in box, then click 'Submit' to proceed.
This will then present you with a list of all your reservations and orders made with these details. Please select the booking you wish to retrieve from the list.
Click 'Options' and 'View Tickets'.
If you need any further assistance, please contact us over at guest.experience@madame-tussauds.com.