If you have received an error message when completing a booking, please do not attempt another transaction until you have checked your inbox to see if a successful transaction was completed and a confirmation e-mail has been sent.
If you can confirm that no transaction or booking has been made, please ensure to clear your cache and browser history before attempting to complete the transaction again. If you remain unsuccessful, you can contact us at guest.experience@madame-tussauds.com and we can look into this for you.