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  1. Madame Tussauds™ London: One of London's Best Tourist Attractions
  2. Covid-19 - Information for Guests
  3. Ticket Information & Booking FAQs

Ticket Information & Booking FAQs

  • Why do I need to book online?
  • I already have a Flexi-Ticket - how do I pre-book entry?
  • I am a Merlin pass holder, how do I pre-book entry?
  • I have an existing Standard or Fast Track ticket - what should I do?
  • How do I re-book my existing London Combination or Promotional Offer tickets?
  • How do I pre-book entry for a promotional voucher?
  • I have booked a ticket and it’s for a date when you are now reopened, but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?
  • I’m not sure when I want to visit/I have an open dated ticket. Can I arrive at the attraction at any time?

Ticket Terms & Conditions. ©  Merlin Entertainment Group 2021, all rights reserved. © & TM Lucasfilm Ltd.

Please note that Madame Tussauds London reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.