Covid-19 - Information for Guests
Important updates regarding the impact of COVID-19
Covid-19 – General Information
Ticket Information & Booking FAQs
- Why do I need to book online?
- I already have a Flexi-Ticket, how do I pre-book entry?
- I am a Merlin pass holder, how do I pre-book entry?
- I have an existing Standard or Fast Track ticket what should I do?
- I have an existing VIP Experience booking, what should I do?
- How do I redeem my existing London Combination or Promotional Offer tickets?
General/Health FAQs
- When will you reopen?
- Is it safe to reopen?
- Do I need to wear a face covering/ facemask?
- What new measures will I see on my visit to Madame Tussauds London?
- Will your toilets be open and how will you ensure they are safe?
- What do I do if one of my family is ill at the last minute?