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  1. Madame Tussauds™ London: One of London's Best Tourist Attractions
  2. Booking Help
  3. Online Booking Help

Articles in this section

  • Why doesn’t my entry reservation slot have a barcode?
  • You close at 4pm, but my time slot is 3:45pm – do I only get 15 minutes inside?
  • How do I add a child ticket to my pre-existing booking?
  • What happens if I miss the last time slot of the day?
  • Am I guaranteed entry during my 15 minute time slot?
  • What is my time slot?
  • What if I'm running late for my time slot?
  • Can I use PayPal to purchase my tickets?
  • What payment cards do you accept for an online booking?
  • I have received an error message when making a booking - what should I do?
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What happens if I miss the last time slot of the day?

If you are delayed and arrive after the last 15 minute time slot of the day, we will unfortunately be unable to admit you into the attraction, as this is when our doors close to arriving guests.

 

Please check our calendar for up-to-date opening and closing times. 

We would be more than happy to help re-arrange your visit for a later date; please get in touch with us.

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Related articles

  • How can I contact you with a guest enquiry?
  • What if I'm running late for my time slot?
  • Am I guaranteed entry during my 15 minute time slot?
  • You close at 4pm, but my time slot is 3:45pm – do I only get 15 minutes inside?
  • What are your opening and closing hours?

Ticket Terms & Conditions. ©  Merlin Entertainment Group 2021, all rights reserved. © & TM Lucasfilm Ltd.

Please note that Madame Tussauds London reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.