When you purchase your photograph, key chain or magnet, your receipt will display a unique code to redeem a download of the same picture online. The details on receipt will confirm where to redeem your downloadable photograph. This cannot be downloaded from the Madame Tussauds London website.
The photo system is not controlled by Madame Tussauds London, and is managed by a company called Picsolve. To redeem your downloadable photograph please visit the Picsolve website and follow the instruction on your receipt. If you are having problems trying to obtain your photograph, please contact the team via e-mail: firstname.lastname@example.org