When you purchase your photograph, key chain or magnet, your receipt will display a unique code to redeem a download of the same picture online. The details on receipt will confirm where to redeem your downloadable photograph. This cannot be downloaded from the Madame Tussauds London website.
The photo system is not controlled by Madame Tussauds London, and is instead managed by a company called Picsolve. To redeem your downloadable photograph please visit the Picsolve website at www.picsolve.com and follow the instructions on your receipt. If you are having problems trying to obtain your photograph(s), please visit the Picsolve official website and view their FAQs or use their contact form.