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  1. Madame Tussauds™ London: One of London's Best Tourist Attractions
  2. Booking Help
  3. Online Booking Help

Articles in this section

  • My time slot is 15 minutes before you close – do I only get 15 minutes inside?
  • How do I add a child ticket to my pre-existing booking?
  • What happens if I miss the last time slot of the day?
  • Am I guaranteed entry during my 15 minute time slot?
  • What is my time slot?
  • What if I'm running late for my time slot?
  • Can I use PayPal to purchase my tickets?
  • What payment cards do you accept for an online booking?
  • I have received an error message when making a booking - what should I do?
  • I haven't received my print at home tickets, what should I do?

What is my time slot?

The time slot you select is your arrival time for Madame Tussauds London. Please arrive anytime within the 15-minute time slot you selected when creating your booking. 

We would advise against arriving earlier than your time slot, as we are unable to offer early entry and our Admissions team will need to ask you to come back at the time indicated on your ticket.

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Related articles

  • How does the time slot system work and what time should I turn up?
  • What if I'm running late for my time slot?
  • My time slot is 15 minutes before you close – do I only get 15 minutes inside?
  • Am I guaranteed entry during my 15 minute time slot?
  • What happens if I miss the last time slot of the day?

Ticket Terms & Conditions. ©  Merlin Entertainment Group 2025, all rights reserved. © & TM Lucasfilm Ltd.

Please note that Madame Tussauds London reserves the right to remove and/or alter figures/experiences for technical, operational, health and safety or other reasons without prior notice.