If you have purchased tickets intended for someone else and they need to collect the tickets on the day of their visit, but the card holder is not attending on the day, then the card holder will need to write a signed letter of authorisation to the named person collecting the tickets, including the below details:
“I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last 4 digits of credit card used*.
The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.