Madame Tussauds London is an historic building set over a number of levels. So that all our guests can move around the building with ease, our trained staff will ensure that guests with disabilities are transported safely from floor to floor within our building by means of a lift specially designated for this purpose.
Important information:
In order to ensure that all of our guests have the best possible experience at our historic attraction, we are undertaking work to enhance our lift facilities.
From the 4th June 2018, we will begin work to replace our purpose-provided lift for wheelchair users and guests who require assistance. The goal is to provide a smoother, more comfortable and more reliable lift service.
We anticipate that we will be without the use of this lift from 4th June 2018 – September 2018. As such, any guests who require a lift facility will not be able to access the attraction during this period.
We apologise for any inconvenience that this may cause. We are committed to inclusivity at Madame Tussauds London and this work is part of our ongoing commitment to improve the accessibility of our attraction. If you have any questions regarding this and would like to speak with one of our team about your visit then please contact us at guest.experience@madame-tussauds.com
For safety reasons we can only accept three wheelchair users in the building at any one time and it is strongly advised that you pre-book in advance. To reserve Wheelchair slot or to make a disabled booking, complete a form here and select 'I would like to make a disabled booking'.
Please note, we're unable to make on the day bookings for wheelchair slots. For on the day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance. Our team aim to respond within 48 hours of receiving your request.